Privacy Policy

Aktionslichtpunkt Alpine Lodge Limited ("Aktionslichtpunkt", "we", "us") respects your privacy. This policy explains what personal information we collect, why we collect it, and how we keep it safe, in line with the New Zealand Privacy Act 2020.

1. Who we are

We are a boutique hotel operating from a single physical location at 12 Brunswick Street, Queenstown 9300, New Zealand. Our registered company number is 4852917 and our NZBN is 9429042158637. We are not a gambling operator, and we do not provide any online gaming or online gambling services.

2. What we collect

We collect only the information needed to host you well:

• Reservation details — your name, contact details, dates of stay, room preference and the number of guests.
• Correspondence — messages you send us by email, telephone, our website form, Viber or WhatsApp.
• Preferences you share — dietary needs, accessibility requirements, celebration details and other requests that help us prepare your stay.
• On-site details — registration information required at check-in under New Zealand hospitality practice.

3. How we collect it

• Directly from you — in person, by telephone, by email or through the forms on this website.
• From a third party who books on your behalf (for example a travel companion), only where they have your permission to share it.

4. How we use it

• To respond to your enquiry and confirm, hold or amend a reservation.
• To provide accommodation, dining, spa and concierge services during your stay.
• To meet our legal, tax and safety obligations as a New Zealand accommodation provider.
• To contact you about your stay — never for unrelated marketing unless you have asked for it.

5. What we never do

• We never sell, rent or trade your personal information.
• We do not operate player accounts, loyalty wallets or gaming profiles — there is nothing of that kind at Aktionslichtpunkt.
• We do not share your details with online gaming platforms; none exist in connection with this hotel.

6. Cookies and analytics

This website uses a small number of cookies and similar technologies to function and to remember your cookie preference. We do not use advertising or cross-site tracking cookies. Full details are in our Cookie Policy.

7. How we store and protect information

Reservation records are held on secured systems accessed only by our reception and management team. Physical registration documents are kept in locked storage on the premises. We take reasonable steps to protect personal information from loss, misuse and unauthorised access.

8. How long we keep it

We keep reservation and registration records for as long as New Zealand law requires for accounting and hospitality purposes — generally up to seven years — after which they are securely destroyed. Enquiry correspondence that does not lead to a booking is deleted within twelve months.

9. Your rights

Under the Privacy Act 2020 you may:

• request a copy of the personal information we hold about you;
• ask us to correct information that is wrong or out of date;
• make a complaint about how we have handled your information.

To exercise any of these rights, write to aktionslichtpunkt@gmail.com or call +64 3 234 1134. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (privacy.org.nz).

10. Changes to this policy

We may update this policy from time to time. The version published on this page is the current one; the "last updated" date above shows when it was most recently reviewed.

11. Contact

Aktionslichtpunkt Alpine Lodge Limited · 12 Brunswick Street, Queenstown 9300, New Zealand · +64 3 234 1134 · aktionslichtpunkt@gmail.com